Test n Travel is a premier screening service which aims to safely support the diagnosis of infections including COVID-19. By streamlining the testing process we can provide rapid, onsite government certified test results for the benefit of public health. As a member of our team you will help proactively maintain surveillance and awareness of the global epidemiology of disease and rapidly respond to minimize any future impact to the travelling public.

General Manager Role Canada

As General Manager (GM), you will be responsible for the daily oversight of the Company’s diagnostic test operations in Canada. The role will involve planning and execution, business operations, stakeholder management, leadership and people management as detailed below.

Planning and Execution:
• Participates in the development of the company’s corporate strategy by providing strategic insights and inputs on all testing and diagnostic centre functions
• Coordinate the development and administration of the department’s business strategy and implementation initiatives
• Oversees the formulation, and administration of the policies and processes governing the management of all the Testing Facility and Medical Lab functions in line with its corporate strategy, key business objectives, industry leading practices, standards and applicable laws
• Monitor the institutionalisation of a customer focus culture and high performance across the Testing Facility and Medical Lab functions
• Oversee the preparation and management of the annual budget for the Testing Facility and Medical Lab functions
• Determine the most effective and cost-beneficial delivery model for providing support services
• Review reports from all the units within the Testing Facility and Medical Lab functions and provide periodic updates to the Management of the organisation

Business Operations:
• Provide medical laboratory diagnostic and therapeutic information, products, and services by establishing with senior management specimen preparation procedures; developing and implementing analytical procedures; evaluating laboratory information; reporting results according to approved standards
• Maintain Diagnostic equipment performance by establishing quality standards; developing operations, quality, and troubleshooting procedures; ensuring staff compliance; certifying instrument performance; arranging equipment replacement, service, and repair
• Maintains diagnostic centre supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
• Maintains diagnostic centre productivity by monitoring workload of functional areas; identifying peak and slack periods; making operational or staffing adjustments as required
• Maintain quality results by implementing QMS; performing proficiency surveys; reviewing quality control and quality assurance programs; making adjustments in policy and procedures; generating reports; maintaining records
• Maintain medical laboratory information system by identifying information needs and problems; recommending improvements; establishing priorities; testing; writing user manuals; training employees; maintaining security and confidentiality
• Complete operational requirements by scheduling and assigning employees; following up on work results
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
• Make regular checks in Laboratories to judge effectiveness of operation, utilization of personnel and supplies, and general ethical and professional atmosphere
• Prepare department budgets for personnel, operating expenses and capital equipment
• Establish and maintains standards of performance and ensure competency and appropriate licensure of personnel
• Maintain diagnostic centre staff by recruiting, selecting, orienting, and training employees
• Coordinate in-service training
• Responsible for providing 24/7 functionality of Laboratory Services

Stakeholder Management:
• Communicate appropriately and clearly to physicians, staff and administration.
• Communicate administrative directive to department personnel
• Develop and maintain an effective working relationship with all internal/external stakeholders to ensure efficient service delivery
• Ensure compliance with all regulatory requirements as it concerns all Testing Facility and Medical Lab functions

Leadership and People Management:
• Provides overall leadership and direction for the achievement of agreed targets/objectives for the Testing Facilities and Medical Lab functions
• Supports the implementation and facilitation of relevant workshops and training courses
• Promotes the company’s core values (Integrity, Teamwork, Equity, Excellence, Innovation, Learning and Adaptability) and a strong team culture
• Manages the day-to-day performance, learning and development of the team, including one on one feedback sessions and conduct performance appraisals


• Minimum of a First Degree in Medicine, Health Science, Medical Technology, Biology, Chemistry or any other relevant discipline from a reputable institution.
• Ideally relevant higher qualification, e.g. Master’s Degree medical sciences, sciences (biology et al) and/or related to public health would be an advantage.

• Minimum of fifteen (15) years’ relevant or related post-graduation experience, with at least five (5) years’ experience in a senior laboratory management position
• ISO 15189 (Medical Laboratory QMS) Training an advantage
• Experience managing complex supply chains
• Experience in strengthening diagnostic networks including supporting elements, such as specimen transport, biosafety, supervision, mentorship and quality assurance
• Knowledge of virology/ microbiology laboratory work and/or other diagnostics

Interested applicants can forward a CV and cover letter to enquiries@testntravel.com.

Updated on February 10, 2021